Roadside assistance is a service provided by RA to assist drivers when their vehicles break down or experience other issues while on the road. It includes services such as towing, jump-starting a dead battery, changing a flat tire and delivering fuel, whether you’re in or out of town.
Breaking down may be a frightening and stressful experience, especially if it happens in a hazardous location such as on a main road at night. RA gives you peace of mind knowing that if a breakdown occurs, assistance will be on the way and you won’t be left stranded.
The added service of roadside assistance is not covered by typical car insurance policies. If you have an accident, car insurance might assist in covering your expenses. When your automobile breaks down, roadside assistance helps you with recovery and repairs.
To request roadside assistance, you need to contact RA directly on our 24/7 hotline +260 967 0000 24. You will need to provide details such as your location (WhatsApp pin drop), the nature of the problem, and your vehicle information.
RA covers the vehicle rather than the driver. This means that anyone driving the covered vehicle at the time of the breakdown will be able to request roadside assistance.
If you don’t have a Roadside Assistance membership, you can still contact us. However, we will not be able to assist 24/7 but rather only between our office hours of 08:00 – 17:00. You will also not be offered members rates, but we will gladly come and help you at a charge.
Yes, RA memberships offer a limited number of service calls per year, distance limitations and exclusions for vehicles over a certain age and mileage.
Standard Membership
– 3 service calls per year
– Call outs within a 35 km radius of Lusaka, Ndola, Kitwe, Solwezi or Livingstone
– Includes flat tyre change, emergency fuel service (delivery of 20 litres of fuel charged at $40) or jump starting
National Membership
– 3 service calls per year
– Call outs within a 100 km radius of Lusaka, Ndola, Kitwe, Solwezi or Livingstone
– Includes flat tyre change, emergency fuel service (delivery of 20 litres of fuel charged at $40) or jump starting
Replacement saloon vehicle for 24 hours (extension available: res@vrzam.com) with100 km free mileage
If you have 5 or more vehicles, contact us for a discount.
– 3 service calls per year
– Call outs within a 35 km radius of Lusaka, Ndola, Kitwe, Solwezi or Livingstone
– Includes flat tyre change, emergency fuel service (delivery of 20 litres of fuel charged at $40) or jump starting
National Membership
– 3 service calls per year
– Call outs within a 100 km radius of Lusaka, Ndola, Kitwe, Solwezi or Livingstone
– Includes flat tyre change, emergency fuel service (delivery of 20 litres of fuel charged at $40) or jump starting
Replacement saloon vehicle for 24 hours (extension available: res@vrzam.com) with100 km free mileage
If you have 5 or more vehicles, contact us for a discount.
You will receive a replacement vehicle that is a standard saloon car. Should you wish to receive an upgrade, we can assist at an extra charge through contacting res@vrzam.com.
The replacement vehicle add-on is only for 24 hours. Should you require the vehicle for a longer period, this can be organised at an extra cost through contacting res@vrzam.com.
– Standard Membership: $10 per month ($120 per annum)
– National Membership: $20 per month ($240 per annum)
– National Membership: $20 per month ($240 per annum)
No, all RA memberships are paid per annum.
If your vehicle is more than 12 years old or if it has done more than 200,000 km, you can still apply for a RA membership and we will discuss your options with you.
Yes, we cover any type of motorised vehicle that does not weigh more than 3.5 tons.
You will be able to transfer the membership from one vehicle to the other. Please take note that this transfer process will take up to one week and will incur an admin fee.
Yes, you are able to cancel your membership at any time. However, if you have had a call-out since you were charged for that year, you are not eligible for a refund. If you have not had a call-out since you were charged that year, you are eligible to receive a pro rata portioned refund for the remaining months of your membership. Please note that there will also be a 20% admin fee deducted according to your annual subscription.
If the vehicle towing the trailer is covered by RA, you will receive member rates should you need assistance with your trailer. We also offer a 50% discounted membership for trailers should you wish to have it covered too.
Yes, you will receive a 5% discount if you have RA memberships on 5 or more vehicles.
Once you have signed up for a RA membership and paid your annual fee, you will be covered within a 24 hour period.
If our mechanic can’t fix your vehicle on the side of the road, it will be towed to the nearest garage of your choice (at no extra charge). Please note that if your choice of garage is in a different town to where the breakdown occurred, there will be extra charges.
If you’re alone or have one other passenger, you will be able to ride in the towing vehicle with the mechanic. However, if you’re travelling with more than two people, we can organise a replacement car to meet you at the scene before your vehicle is towed away. Please keep in mind that this will incur an extra charge if you don’t have the National Membership.
Yes, we will come and assist you anywhere around Zambia as long as it’s on the main sealed roads. We can attend to you on unsealed roads depending on the nature of the breakdown, the distance, the location and the road conditions.
Depending on the location of your breakdown, we may not be able to get our rollback vehicle to you to help. However, we also have Nissan Patrol vehicles that can come to help, but please note that this may require a double call-out if the situation requires it. We will try our best to help but we may not be able to recover your vehicle.
We provide roadside assistance and we are not a vehicle recovery service that can operate off-road. However, if you call us and explain the situation at hand, we will be able to determine if we’ll be able to help or not.
Our memberships don’t cover anywhere out of Zambia but if you happen to find yourself in a situation where you need assistance in one of our bordering countries, we can still help at additional charges. Contact us for a quote on this.
No, you are not allowed to sit in your vehicle whilst it’s being towed, according to Zambian law. However, the towing vehicle can carry two passengers in the cab.
Not necessarily, you will be taken to the nearest garage of your choice, but if you’d prefer for your vehicle to be taken to a different town from where the breakdown happened, you will be charged according to the extra mileage.
We currently have 8 fully equipped recovery vehicles (4 rollback vehicles and 4 trailers) around the country, specifically in Lusaka, Ndola, Kitwe, Solwezi and Livingstone.